Behavior-driven problems in schools and health care facilities continue to increase, both in the number of incidents and severity. Teachers, administrators, doctors, nurses, direct care workers, and ...

Violence against teachers in the workplace contributes to issues like burnout and some educators leaving the profession ...

As a senior instructor for the National De-escalation Training Center, I train law enforcement officers how to de-escalate situations that have the potential to turn violent. A couple of weeks ago I ...

In the early 2000s, I was conducting a security assessment at a healthcare facility when I observed a telling moment in the waiting room. A mother, visibly stressed, had just learned from the ...

Many comedies make fun of fights that start with something trivial – e.g. a cap left off the toothpaste tube – but turn into a brawl that threatens the relationship itself. Fights, particularly ...

Calm the chaos of disgruntled clients by teaching your veterinary team empathy, poise, and practiced responses.