Retailers are tightening return policies with new fees and shorter windows as returns have nearly doubled since 2019.

Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...

Fraudulent returns and claims resulted in a $103 billion loss for retailers in 2024, according to Appriss Retail’s latest report. In the retail analytics firm’s annual 2024 Consumer Returns in the ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

New research from Appriss Retail revealed that total merchandise returns for 2024 totaled $685 billion, which represents a whopping 13.2 percent of total retail sales — which is pegged to come in at ...

When your small business sells merchandise, you might occasionally refund all or a portion of a sale for a defective item or for other reasons. In accounting, a sales return represents a refund for a ...

Generous returns policies at stores can engender customer loyalty and quell holiday shoppers' concerns of wasting money on unwanted gifts. This holiday season especially, with many consumers making ...

Retailers’ ability to offer customers many happy returns is becoming more difficult and costly. Total returns in retail amounted to $743 billion in 2023, according to a report from the National Retail ...

Returns are a drain on profitability, and such a pervasive problem for retail that some companies have begun taking a more combative approach, banning customers for bad behavior and charging fees for ...

This article on returns is part of our Advanced Membership package. To enjoy unlimited access to The Long View from Vogue Business, The Fashion Exec's Guide and bi-monthly Market Insights Reports, ...