Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...

Returns are climbing, placing growing pressure on retailers to protect margins and recover lost value. Here’s how ecommerce businesses can process returns more efficiently and get inventory back on ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns has automated the returns process in its ...

How well brands manage returns can make or break the customer experience. Smart returns platform Returnly released its first consumer behavior study on Wednesday, focusing on shoppers’ behaviors at ...

[Stay on top of transportation news: Get TTNews in your inbox.] The returns process is costly — and it impacts more than just profit margin. When factoring in every step a retailer goes through to ...

View post: Storms Set to Impact Millions of Americans, Coming This Memorial Day Over the years, Amazon has become notorious for its convenient returns process, allowing free returns on most products ...

Costco allows returns on most items with no official deadline, but the company does track return history and can flag shoppers for excessive returns. Costco’s generous policy does not apply to most ...

Plan returns handling in advance. Forward-thinking ecommerce retailers treat returns as a predictable flow, eschewing reactive problem-solving in favor of structured workflows. Implement a defined ...