Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Richard Costello: The real value of IP in the contact center is ...

We noted in our blog a week ago that over the next decade, the PSTN (public switched telephone network) as we know it will go away– replaced by a public VoIP infrastructure. While the economic and ...

Compare the best IVR systems for 2026, including pricing, key features, call routing tools, and best practices for choosing ...

As companies install VoIP systems, they’re looking for ways to keep more of their voice traffic on IP networks to avoid the toll charges associated with the Public Switched Telephone Network. VoIP ...

VoIP service that works best for individuals and Workspace-based businesses that need straightforward calling features rather than advanced communications tools. As mentioned, Google Voice has options ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? John Chapman: Yes, managers and in-center personnel should ...