Core digital banking and credit card experience remains strong overall Only 28% of bank and credit card app customers use virtual assistants, with higher overall satisfaction among those users Virtual ...

The percentage of new-vehicle shoppers in Canada who say they are “very likely” or “somewhat likely” to consider an electric vehicle (EV) for their next purchase has increased to 34%, up from 28% in ...

Despite significant investment by health plans in new digital tools and improved customer engagement, member satisfaction ...

Retail banks have invested heavily in financial advice and support tools designed to create a more personalized customer ...

EV app usage has reached a turning point, as higher engagement is now matched by higher expectations, according to the JD Power 2026 U.S. OEM EV App Report, released today. Electric vehicle (EV) ...

As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices ...

The total share of financially unhealthy consumers in the U.S. stayed flat at 69% in April 87% of consumers are at least somewhat worried that the prices for everyday items will increase in the coming ...

TORONTO: 5 June 2025 — It’s getting harder to tell the nation’s banks and credit card company mobile apps and websites apart from one another. According to a series of recent studies of bank and ...

TROY, Mich.: 19 May 2026 — In an era of elevated interest rates and persistent cost-of-living pressures, more consumers are turning to personal loans to manage day-to-day financial stress, yet overall ...

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Each year, JD Power awards exemplary automakers, vehicles, service providers, and more based on insights from real, verified owners – not editors or experts. Consumers have relied on JD Power when ...